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FedEx, based right here in Memphis, TN, has recently added a new tool that will allow residential customers to schedule and reroute deliveries. I think we have been frustrated with shipping at one time or another when we’ve missed a package due to not being home to sign for it. Their new tool is designed to alleviate that frustration. This will also help companies like us who do order fulfillment because sometimes deal with customer dissatisfaction, but we have no control over final delivery procedures once the order leaves our warehouse.

Check out a video here: http://www.youtube.com/watch?v=YVpmSpzoWuw

More info can be found here in .PDF format: http://news.van.fedex.com/fedex-delivery-manager-facts-delivery-options#node-19190

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